Refund Policy

If DrawPaw | Math Presentation Toolkit for Teachers is not right for you, we make it straightforward to leave. We offer a full refund within 14 days of your initial qualifying purchase, no questions asked. After that window, we do not offer refunds as a matter of course, but we review exceptional circumstances case-by-case. Subscription cancellation is always available under our Terms of Use.

You can request a full refund within 14 days of your first payment on a monthly plan. After that, cancelling stops renewal at the end of the current billing period; you keep access until then.

No partial refunds are issued for unused time within a month once the 14-day window has passed.

You can request a full refund within 14 days of payment for an annual plan. After the 14-day window, annual subscriptions are non-refundable as a matter of course.

You retain full access until the end of your subscription year if you cancel after the refund window. Exceptional circumstances are reviewed on request.

If we offer a lifetime plan, you can request a full refund within 14 days of payment. After that window, lifetime purchases are non-refundable except where required by law or under the exceptional circumstances section below. "Lifetime" means the commercial life of the Services as described in the Terms of Use, not a guarantee of perpetual operation.

One-time AI credit packs are refundable within 14 days of purchase only if none of the credits in that pack have been used. If any credit from the pack has been consumed, the pack is non-refundable.

Spent credits have no cash value and are never refundable. Unused credits remaining after a subscription ends are not converted to cash unless we expressly state otherwise in writing.

If a subscription renews automatically and you decide DrawPaw | Math Presentation Toolkit for Teachers is no longer for you, you may request a full refund within 24 hours of the renewal charge being processed. Email support@drawpaw.io within that window.

This grace period applies only where payment succeeded on the scheduled renewal date. It does not apply to charges that result from a previously failed payment that was later retried successfully.

If a payment fails, we may retry collection. Access may continue during retries. A successful retry charge is not eligible for the 24-hour renewal grace period, because access was maintained and the charge is not an unexpected scheduled renewal. Your other rights under this policy continue to apply.

If all retries fail, the account may be suspended and you will be notified by email. You will have a reasonable opportunity to update payment details before cancellation.

1. Email support@drawpaw.io with the email address on your account and the reason for your request.
2. We confirm eligibility and process approved refunds. Within the 14-day window for first purchases, we do not require lengthy justification.
3. Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank or payment provider.

After the 14-day period, we may issue a refund at our discretion in genuinely exceptional circumstances. Examples we may consider:

• Unexpected job loss or redundancy affecting ability to pay
• Serious illness or medical emergency
• Bereavement
• A significant technical failure on our part that prevented you from accessing the Services for a substantial period

These are assessed individually. Contact support@drawpaw.io and explain your situation.

• Requests more than 14 days after initial purchase (except exceptional circumstances or the 24-hour renewal grace period)
• Renewal charges where the 24-hour grace period has passed
• Charges from a previously failed and later retried payment (for the grace period)
• Partial refunds for unused time on a monthly plan after day 14
• Credit packs where any credit has been used, or spent credits
• Refunds where the account was suspended for breach of the Terms of Use
• Change of mind after the 14-day window on annual or lifetime plans

You can cancel your DrawPaw | Math Presentation Toolkit for Teachers subscription at any time from account settings (or by contacting support). Access continues until the end of the current billing period. No cancellation fees apply. Cancellation is not the same as a refund; refund eligibility is described above.

Under the EU Consumer Rights Directive and UK consumer law, you may have a statutory right to withdraw from a distance contract within 14 calendar days of purchase without giving a reason. This right applies to your first payment for a subscription or qualifying purchase.

By starting to use DrawPaw | Math Presentation Toolkit for Teachers immediately after purchase, you acknowledge that the digital service has begun. Where the law allows, requesting full performance of digital content or services during the withdrawal period may affect the amount refunded or, in some cases, your right to withdraw for that portion. We still honour our contractual 14-day full-refund promise for initial purchases as stated above.

To exercise statutory withdrawal rights, contact support@drawpaw.io. Where statutory rules require a faster timeline, we will comply.

Questions about this policy or refund requests: support@drawpaw.io. We aim to respond to refund requests within one business day.