Terms of Use

1. Acceptance and Eligibility

• 1.1 Binding Agreement: These Terms form a legally binding contract between you and DrawPaw.
• 1.2 Age Requirement: You must be at least 18 years old to create an account and use the Services. By using the Services, you represent that you meet this requirement.
• 1.3 Organisational Use: If you use the Services on behalf of an organisation (for example, a school), you represent that you have authority to bind that organisation. In that case, "you" refers to the organisation.

2. Account Management

• 2.1 Account Creation: Certain features require an account. You agree to provide accurate, current, and complete information and to keep it updated.
• 2.2 Account Security: You are responsible for keeping your credentials confidential and for all activity under your account.
• 2.3 Unauthorised Use: Notify us immediately at support@drawpaw.io of any suspected unauthorised use or security breach. We are not liable for loss arising from your failure to meet these obligations.

3. Services and License Grant

• 3.1 Service Provision: Subject to these Terms and payment of applicable fees, DrawPaw grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, educational, or internal business purposes as permitted by your subscription tier (for example, Free, Pro, or Max).
• 3.2 Service Modifications: We may modify, update, or discontinue the Services (or any part) at any time. We will try to give notice of significant changes where feasible. We are not liable for modification, suspension, or discontinuance.
• 3.3 Service Availability: We strive for availability but do not guarantee uninterrupted or error-free operation. Unless stated in a separate agreement, we do not offer a formal SLA. Maintenance may cause temporary disruptions.

4. Payment, Subscriptions, and Refunds

• 4.1 Subscription Tiers & Fees: Plans and features are described on our pricing page. You agree to pay all applicable fees for the tier you select.
• 4.2 Billing: Fees are typically billed in advance on a recurring basis (monthly or annually). You authorise us (or Stripe) to charge your payment method.
• 4.3 Automatic Renewal: Unless you cancel before the end of the current billing period, your subscription renews for successive periods of the same duration, and you authorise us to charge the fees then due.
• 4.4 Cancellation: You may cancel at any time through account settings or by contacting support. Cancellation takes effect at the end of the current billing period; you retain paid features until then.
• 4.5 Refund Policy: Refunds are governed by our Refund Policy. Except as set out there, subscription fees are non-refundable.
• 4.6 Price Changes: We may change fees with reasonable prior notice (for example, at least 30 days). Continued use after a price change constitutes agreement to the new fee.
• 4.7 Taxes: Fees are exclusive of applicable taxes (for example, VAT or GST) unless stated otherwise. You are responsible for such taxes.
• 4.8 Non-Payment: If a payment fails, we may retry collection. Access may continue during retries. If retries fail, we may suspend the account and notify you by email, giving a reasonable opportunity to update payment details.

5. Acceptable Use Policy

5.1 Compliance: Use the Services only for lawful purposes and in compliance with these Terms and applicable law.

5.2 Prohibited Actions: You shall not:

• Use the Services for illegal, fraudulent, harmful, or abusive purposes.
• Interfere with the integrity, performance, or security of the Services.
• Attempt unauthorised access to the Services, accounts, or our systems.
• Transmit malware or other harmful code.
• Store, process, or transmit infringing, defamatory, obscene, hateful, or otherwise unlawful material.
• Scrape, reverse engineer, or attempt to discover source code or underlying algorithms except as permitted by law.
• Resell, sublicense, lease, or transfer your rights unless we agree in writing.
• Generate content that violates others' rights, promotes discrimination or violence, or is intended to mislead.
• Remove or obscure proprietary notices on the Services.

5.3 Fair Use (Credits and Tiers):

• Usage may be limited by subscription tier (for example, AI credits on Free, Pro, or Max plans).
• You agree not to abuse the Services through automated bulk creation unrelated to genuine educational or professional needs, systematic extraction, circumvention of limits, or unauthorised resale/redistribution of generated content.
• Systematic commercial redistribution of content generated with the Services requires our written authorisation. Contact support@drawpaw.io to discuss commercial use.
• We may monitor usage for compliance. Violations may result in warnings, suspension, or termination.

6. User Content and Generated Content

• 6.1 Your Content: You are solely responsible for data, text, images, or other materials you upload or submit ("User Content"). You warrant that you have all rights needed to submit User Content and that it does not violate third-party rights or law. You retain ownership of your User Content.
• 6.2 Generated Content: Subject to these Terms, you retain ownership rights to the unique content generated for you based on your prompts and User Content ("Generated Content"), such as lesson plans and slide text.
• 6.3 License to DrawPaw: You grant DrawPaw a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, host, store, and display User Content and Generated Content solely to operate, provide, improve, and develop the Services (including troubleshooting and analysis). Residual copies (for example, backups) may persist as described in the Privacy Policy.
• 6.4 Responsibility for Content: Generated Content is created by AI systems and may contain errors, inaccuracies, or bias. You must review and verify it before use. DrawPaw is not responsible for consequences of your use of Generated Content.
• 6.5 Images and Exports: You are solely responsible for ensuring you have all rights and licenses for images you upload or use with the Services, and for any export or redistribution of materials you create.

7. DrawPaw Intellectual Property

• 7.1 Ownership: Excluding User Content and Generated Content, all rights in the Services—including software, technology, documentation, trademarks, and branding—are owned by DrawPaw and its licensors.
• 7.2 Feedback: If you provide feedback or suggestions, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use it for any purpose without attribution or compensation.

8. Privacy and Data Protection

• 8.1 Privacy Policy: Your use of the Services is subject to our Privacy Policy.
• 8.2 Data Processing Addendum: Organisations that need a DPA may request our standard DPA at support@drawpaw.io.

9. Term and Termination

• 9.1 Term: These Terms start when you first accept them and continue until terminated by you or DrawPaw.
• 9.2 Termination by You: You may terminate by closing your account (contact support@drawpaw.io) and ceasing use. Termination does not entitle you to a refund unless the Refund Policy says otherwise.
• 9.3 Termination or Suspension by DrawPaw: We may suspend or terminate access, with or without notice, if you breach these Terms, pose a security or legal risk, fail to pay, we are required by law, or (for free accounts) after prolonged inactivity (for example, 12 months).
• 9.4 Effect of Termination: Your license ends; outstanding fees become due; we may delete account data per our retention practices. Provisions that by nature should survive (including payment, content licenses and responsibility, IP, disclaimers, liability, indemnity, and governing law) will survive.

10. Disclaimers and Limitation of Liability

10.1 Disclaimer of Warranties: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION, OR THAT GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR NEEDS.

10.2 Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, DRAWPAW AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, GOODWILL, USE, OR DATA) ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

10.3 Liability Cap: TO THE FULLEST EXTENT PERMITTED BY LAW, DRAWPAW'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO DRAWPAW FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

11. Indemnification

You agree to defend, indemnify, and hold harmless DrawPaw and its affiliates, officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right related to User Content, Generated Content, or use of the Services; or (d) your violation of applicable law.

12. Governing Law and Dispute Resolution

• 12.1 Governing Law: These Terms and related disputes are governed by the laws of England and Wales, without regard to conflict-of-law principles.
• 12.2 Jurisdiction: You agree to the exclusive jurisdiction of the courts of England and Wales.

13. Updates to the Terms

• 13.1 Changes: We may modify these Terms. For material changes, we will give at least 30 days' notice via the Site, email, and/or in-product notice. The "Last updated" date above reflects the latest revision.
• 13.2 Acceptance: Continued use after the effective date constitutes acceptance. If you disagree, stop using the Services and close your account.

14. Miscellaneous

• 14.1 Entire Agreement: These Terms, the Privacy Policy, and any explicitly incorporated agreements (such as a DPA) are the entire agreement regarding the Services.
• 14.2 Severability: If a provision is unenforceable, it will be severed and the rest will remain in effect.
• 14.3 Waiver: Failure to enforce a provision is not a waiver of that or any other provision.
• 14.4 Assignment: You may not assign these Terms without our prior written consent. We may assign freely.
• 14.5 Headings: Headings are for convenience only.

15. Contact Information

Questions about these Terms: support@drawpaw.io.